Middlesex, Harrow
1 Shooters Ave, HA3 9BQ
Monday–Friday: 8am to 8pm
Saturday: 9am to 5pm
020 71646 635

Terms and Conditions

Our Full Terms and Conditions

Mooving On Removals - Terms of Business

These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. Where we use the word ‘You’ or ‘Your’ it means the Customer: ‘We’, ‘Us’, ‘Our’ & ‘Company’ means Mooving On London Limited also known as Mooving On Removals.


1 Our Quotation
  1. 1.1 Our quotation, unless otherwise stated, does not include customs duties and inspections or any other fees or taxes payable to government bodies. It does include us accepting liability for your goods,

  2. 1.2 Our quotes are based on volume and distance of the move and any additional services you may require,

  3. 1.3 We may amend the price or make additional charges if circumstances are found to apply which have not been taken into account when preparing our quotation and confirmed by us in writing. These include:

    • 1.3.1 If you do not accept the quotation in writing within 14 days,

    • 1.3.3 Our costs change because of currency fluctuations, changes in taxation or freight charges beyond our control,

    • 1.3.4 The work is carried out at your request on a weekend, public holiday or outside normal working hours (08:00 – 18:00),

    • 1.3.5 We have to collect or deliver goods at your request above the ground and first upper floor,

    • 1.3.6 We supply any additional services including: moving or storing extra goods,

    • 1.3.7 The stairs, lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural altercation, or the approach, road or drive is unsuitable for our vehicles &/or containers to load &/or unload within 20 metres of the doorway,

    • 1.3.8 If you deliver or collect some or all of the goods to and from a warehouse, We are entitled to add additional fees to hand them over,

    • 1.3.9 We have to pay parking or other fees, charges, penalties & fines in order to carry out services on your behalf,

    • 1.3.10 There are delays or event outside our reasonable control which increase or extend the resources or time allowed to complete the agreed Work,

    • 1.3.11 We agree in writing to increase our limit of liability set out is Clause 8.1,

    • 1.3.12 In any such circumstances, adjusted charges may apply and be payable.

2 Work not included in the quotation
  1. 2.1 Unless agreed by us in writing, we will not;

    • 2.1.1 Dismantle or assemble a unit or system furniture (flat-pack), fitments or fittings,

    • 2.1.2 Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment,

    • 2.1.3 Take up or lay fitted floor coverings,

    • 2.1.4 Move items from a loft, unless properly lit and floored provided it has safe access,

    • 2.1.5 Move or store any items excluded under Clause 4. Our staff are not qualified or authorised to carry out such work, if they do so, it is without our consent and we accept no liability for it,

    • 2.1.6 We will dispose of any goods or waste subject to written confirmation & payment of additional charges and disposal fees,

    • 2.1.7 We retain the right not to commence or not to continue any Work for health and safety or legality & we shall be entitled to retain any deposit & charges for any Work up to that point.

3 Your responsibility
  1. 3.1 It will be your sole responsibility to ensure that you, personally or through an authorised representative:

    • 3.1.1 Declare to us, in writing, the value of the goods being stored/removed has substantial value (£50,000),

    • 3.1.2 Obtain at your own expense, all documents, permits, permissions, licences, Customs documents necessary for the Work to be completed.

    • 3.1.3 Be present or represented preferably during the Work but certainly at the collection & delivery phases.

    • 3.1.4 Ensure authorised signatures on agreed inventories, receipts, job sheets, time sheets or other relevant documents by way of confirmation of collection or delivery of goods or labour or vehicle time. If you do not sign any of these items for any reason you authorise our representative to sign them on your behalf & any charges or other consequences arising will be as if you had signed yourself.

    • 3.1.5 Take all reasonable steps to ensure that nothing that should be removed is left behind & nothing is taken away in error.

    • 3.1.6 Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or Workmen are, or will be present.

    • 3.1.7 Prepare adequately & stabilise all appliances or electronic equipment prior to the Work.

    • 3.1.8 Empty, properly defrost & clean refrigerators & deep freezers. We are not responsible for the contents.

    • 3.1.9 Ensure that all domestic and garden appliances, including but not limited to washing machines, dishwashers, hose pipes, petrol lawn mowers are clean and dry and have no residual fluid left in them,

    • 3.1.10 Provide us with correct and up to date contact address and telephone number during transit and/or storage of goods.

    • 3.1.11 Arrange for the necessary parking space for our vans on both pickup and delivery address.

    • 3.1.12 When choosing to do your own packing, we will send you instructions demonstrating how to correctly pack. If you pack incorrectly and as such, the goods do not fit into our vans, you may incur extra costs.

  2. 3.2 Other than by reason of Our negligence or breach of this contract, we will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities & may cancel the Work at our discretion without any further liability to you.

4 Goods not to be submitted for removal or storage
  1. 4.1 Unless previously agreed in writing by an authorised company representative, the following items must not be submitted for removal or storage and under no circumstances be moved or stored by Us. The items listed under 4.1.1 may present risks to health and safety and of fire. Items listed under 4.1.2 to 4.1.7 and below, carry other risks and you should make your own arrangements for their transport and storage.

    • 4.1.1 Potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paint, firearms and ammunition and prohibited or stolen goods.

    • 4.1.2 Jewellery, watches, deeds, money, mobile telephones, securities, portable media and computing devices, stamps, coins, or goods or collections of any similar kind.

    • 4.1.3 Goods likely to encourage vermin or other pests or to cause infestations or contamination such as plants.

    • 4.1.4 Perishable items and/or those requiring a controlled environment.

    • 4.1.5 Any animals, birds, fish and reptiles.

    • 4.1.6 Goods which require a special licence or government permission for export or import.

  2. 4.2 If such goods are submitted without our knowledge, we will make them available for your collection and if you do not collect within a reasonable time, we will apply for an appropriate court order to dispose of any such goods found in our consignment without notice. Furthermore, you will be liable to pay us any charges, expenses, damages, legal costs or penalties incurred by us.

  3. 4.3 If we do agree to remove such goods, we will not accept liability for loss or damage unless we are negligent or breach of contract, in which all these conditions will apply.

5 Ownership of Goods
  1. 5.1 By entering into this Agreement, you guarantee that;

    • 5.1.1 The goods to be removed and/or stored are your own property, or the goods are your property free of any legal charge; or

    • 5.1.2 You have the full authority of the owner or anyone having a legal interest in them to enter into this Agreement and you have made the owner fully aware of these terms and conditions prior to entering into this Agreement and that they have agreed to them.

    • 5.1.3 You will provide a full indemnity and pay us in respect of any claim for damages and/or costs brought against us if either statement made in 5.1.1 or 5.1.2 is untrue.

6 Charges if you postpone or cancel your move and waiting charges
  1. 6.1 If you postpone or cancel this Agreement, we reserve the right to charge you a reasonable postponement or cancellation fee according to how much notice is given as set out below at 6.1.1-6.1.4. ‘Working days’ refer to the normal week of Monday to Friday and excludes weekends and Public Holidays. All changes and cancellations must be made to our email account.

    • 6.1.1 More than 10 working days before the removal was due to commence: No charge

    • 6.1.2 Between 5 to 10 working days before the removal was due to commence: 25% of the removal charge.

    • 6.1.3 Less than 5 working days before the removal was due to commence: 50% of the removal charge.

    • 6.1.4 Within 24 hours of the move due to commence: 75% of removal charge.

    • 6.1.5 On the day of removal: 100% of removal charge.

    6.2 Waiting Waiver
    In the event that we are unable to begin unloading our vans due to delays or logistical issues not of our own making (e.g., you do not have the house keys, house cleaning), the following charges will apply:

    For moves within the M25 area:

    • A charge of £60 per hour will be incurred if there is only one removal van involved in the job.

    • A charge of £100 per hour will be incurred if there are two or more removal vans involved in the job.

    For moves outside the M25 area:

    • A charge of £70 per hour will be incurred if there is only one removal van involved in the job.

    • A charge of £120 per hour will be incurred if there are two or more removal vans involved in the job.

7 Payment
  1. 7.1 Unless otherwise agreed by us in writing:

    • 7.1.1 Payment is required by cleared funds in advance of the removal or storage period although, we may under certain circumstances commence work if a deposit of 30% has been made at the time of booking & accept payment of the balance of our charges on completion of the move. If your move requires any external service, such as a ferry, payment for this must be provided to us at the time of reservation.

    • 7.1.2 In respect of all sums which are overdue to us, we will charge interest at the rate of 12.5% per day accruing on a daily basis.

    • 7.1.3 By providing us with your credit/debit card details, you are authorising us to use that card, to charge you in full for the remainder balance of your move.

8 Our liability for loss or damage
  1. 8.1 Our liability for loss or damage is limited as we cannot determine the value of goods, please refer to clause 8.1.1. Alternatively, you may request to increase our limit of liability in which we may make an additional charge.

    • 8.1.1 Subject to Clause 3.1.1, the amount of liability to you in the event of loss or damage to those goods is up to a maximum of £50,000 and we will not be liable for the first £250 of any claim.

    • 8.1.1a In the event of loss or damage, we will not be liable without clear evidence demonstrating that the loss or damage is as result of our gross negligence.

    • 8.1.1b If we cause loss or damage to your goods, our liability to you is to be assessed as a sum equivalent to the cost of repair or replacement taking into account their age and condition at the time of loss or damage.

  2. 8.2 We do not accept liability for goods confiscated, seized, removed or damages by Customs Authorities or other Government agencies unless such confiscation, seizure, removal or damage arose directly as a result of our negligence or breach of contract.

  3. 8.3 Where we engage an international transport operator, shipping company or airline to convey your goods to the place, port or airport of destination. We do so on your behalf and subject to the terms and conditions set out by the carrier.

  4. 8.4 For the purpose of this agreement, an item is defined as:

    • 8.4.1 The entire contents of a box, parcel, package, carton or similar container; and

    • 8.4.2 Any other object or thing that is moved, handled or stored by us.

9 Damage to premises or property other than goods
  1. 9.1 Because third party contractors are frequently present at the time of collection or delivery, our liability for loss or damage is limited as follows;

    • 9.1.1 If we cause loss or damage to premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to making good of the damaged area only.

    • 9.1.2 If we cause damage as a result of moving goods under your express instruction, against our advice, & where to move the goods in the manner instructed is likely to cause damage, we shall not be liable.

    • 9.1.3 If we are responsible for causing damage to your premises or property other than goods submitted for removal and/or storage. You must note this on the worksheet or delivery receipt as soon as practically possible after the damage occurs or is discovered or in any event within a reasonable time. This is fundamental to the Agreement.

10 Exclusions of liability
  1. 10.1 We shall not be liable for loss or damage caused by fire or explosion, unless we have been negligent or in breach of contract.

  2. 10.2 We shall not be liable for delays or failures to provide the services under this Agreement as a result of war, invasion, acts of foreign enemies, hostilities, civil war, terrorism, rebellion and or military coup. Act of God, adverse weather, third party industrial action, re-scheduled sailing, departure or arrival times, port congestion, or other such events outside our reasonable control.

  3. 10.3 Other than a result of Our negligence or breach of contract, we will not be liable for any loss, damage or failure to produce the goods as a result of:

    • 10.3.1 Normal wear and tear, natural or gradual deterioration, leakage or evaporation or perishable or unstable goods. This includes goods left within furniture or appliances.

    • 10.3.2 Moth or vermin or similar infestation.

    • 10.3.3 Cleaning, repairing or restoring unless we arranged for the work to be carried out,

    • 10.3.4 Changes caused by atmospheric or climate conditions.

    • 10.3.5 For any goods in wardrobes, drawers or appliances, or in a package, bundle, carton, case or other container not both packed and unpacked by us.

    • 10.3.6 For electrical or mechanical derangement to any appliance, instrument clock, computer or other equipment unless there is evidence of related external damage.

    • 10.3.7 For any goods which have a pre-existing defect or are inherently defective.

    • 10.3.8 For perishable items and/or those requiring a controlled environment.

    • 10.3.9 For items referred in Clause 4

  4. 10.4 No employee of ours shall be liable separately liable to you for any loss, damage, mis-delivery, errors or omissions under the terms of this Agreement.

11 Time limit for claims
  1. 11.1 For goods which we deliver, you must notify us in writing of any visible loss, damage or failure to produce any goods at the time of delivery.

  2. 11.2 If you or your agent collect the goods, you must notify us in writing of any loss or damage at the time the goods are handed to you or your agent.

  3. 11.3 Notwithstanding clauses 8,9 and 10, we will not be liable for any loss or damage to the goods unless a claim is notified to us, in writing as soon as such loss or damage is discovered & in any event within (7) seven days of delivery of goods by us provided that your account is paid up to date including storage charges.

  4. 11.4 The time limit for notifying us of your claim may be extended upon receipt of your written request provided such request is received within seven days from delivery of goods by us.

12 Delays in transit
  1. 12.1 Other than by reason of our negligence or breach of contract. We will not be liable for delays in transit.

  2. 12.2 If through no fault of ours, we are unable to deliver your goods. We will take them into store. The Agreement will then be fulfilled and any additional service(s), including storage and delivery, will be at your expense.

13 Our right to hold the goods (lien)
  1. ‘Lien’ is the legal right of the remover to hold goods until the customer has paid all outstanding charges.

  2. We shall have a right to withhold and ultimately dispose of some or all the goods if you fail to pay the charges and any other payments due under this or any other Agreement (See also Clause 22). These include any charges that we have paid out on your behalf, while we hold the goods. You will be liable to pay all storage charges and any other costs (including legal) incurred by us in recovering our charges and applying our right of lien. These terms and conditions shall continue to apply.

14 Disputes
  1. If there is a dispute arising from this agreement, which cannot be resolved, either party may refer it for determination by an arbitrator appointed by the Chartered Institute of Arbitrators. The cost of any such arbitration will be at the discretion of the arbitrator and does not prejudice your right to commence court proceedings.

15 Our right to sub-contract the work
  1. 15.1 We reserve the right to sub-contract some or all of the work.

  2. 15.2 If We sub-contract, then these conditions will still apply.

16 Route and method
  1. 16.1 We have the right to choose the method and route by which to carry out the work and the location in respect of storage.

  2. 16.2 Unless it has been specifically agreed otherwise in writing in our Quotation, other space/volume/capacity on Our vehicles and/or the container may be utilised for consignments of other customers.

16 Route and method
  1. We will use our reasonable endeavours to provide You with up to date information to assist You with the import/export of Your goods. Information on such matters as national or regional laws and regulations which are subject to change and interpretation at any time is provided in good faith and is based upon existing known circumstances. It is your responsibility to seek appropriate advice to verify the accuracy of any information provided.

18 Applicable law
  1. Any dispute between us will be governed by the non-exclusive law and jurisdiction of the English or Scottish Courts. If you currently reside or are moving to a place outside the jurisdiction of the Courts of the United Kingdom, alternative laws or jurisdiction of local courts may apply subject to our written agreement prior to the work or services commencing.

19 Your forwarding address
  1. 19.1 If you instruct us to store Your goods, You must provide a correct and up to date address and telephone number and notify Us if it changes. All correspondence and notices will be considered to have been received by you seven days after sending it by first class post to your last address recorded by us

    19.2 If we are unable to contact you, we will charge you any costs incurred in establishing your whereabouts.

20 List of goods (inventory) or receipt
  1. Where we produce a list of your goods (inventory) or a receipt and send it to You, it will be accepted as accurate unless You write to us within 10 days of the date of our sending, or within a reasonable period agreed between us, notifying Us of any errors or omissions.

21 Revision of storage charges
  1. We review our storage charges periodically. You will be given 30 days’ notice in writing of any increases.

22 Our right to Sell or dispose of the Goods
  1. If payment of our charges relating to your goods is in arrears, and on giving you three months’ notice, we are entitled to require you to remove Your goods from Our custody and pay all money due to Us. If you fail to pay all outstanding amounts due to Us, We may sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to you. The net proceeds will be credited to your account and any eventual surplus will be paid to you without interest. If the full amount due is not received, we may seek to recover the balance from you.

23 Termination
  1. If payments are up to date, we will not end this contract except by giving You (3) three months’ notice in writing. If you wish to terminate Your storage contract, You must give us at least 10 working days’ notice (working days are defined in Clause 6 above). If we can release the goods earlier, we will do so, provided that your account is paid up to date. Charges for storage are payable to the date when the notice should have taken effect. Whilst we will use reasonable endeavors to arrange the release of your goods on the dates you require, specific dates cannot be guaranteed.
    If You choose someone else to collect the goods from Our storage we are entitled to require proper identification and authority from You and to make reasonable additional administrative charge for arranging their handing over. Our responsibility for such goods will cease upon their being handed

24 Communication Consent
  1. By checking the 'I accept to being contacted for follow-up communications' box, you hereby give us, Mooving On London, the consent to contact you regarding the quote you have requested. This includes any follow-up emails if we have not received a response from you within a 24-hour timeframe.

Experienced and Skilled
On Time and Dependable
Competitive Pricing
Affordable and Fair
Comprehensive Insurance
Fully Insured
Range of Services
Full-Service Moving